Below standard service

I tried to lodge a claim and was told that my premiums were up to date whereas they have been debiting me accordingly every month and now suddenly when I want to claim my premiums are not up to date and not covered for this month. I escalated a enquiry for them to investigate since from the 8th of October and too date I have received any response.

I called last week and was told the investigation take up to 7 working days. I called again on the 22nd Oct 2019 which was 10 days later and still have not received feedback. one of the complainant alleged they will call me the next days(23 Oct 2019) to give feedback and still nothing from them.

Their customer care is pathetic, they definitely do not take customers seriously.