Been 2 weeks and no feedback or payout

<p>On 13 May 2016 I claimed for my clutch to be replaced. Calvin Hutton contacted me and told me what they would require in order to process the claim and I sent all the necessary documents to him. I then got an email saying only R4000 is approved which I'm fine with because my policy only covers R4000 on a clutch overhaul, but then it also covers up to R1500 on car hire which I claimed R630 and it was never included. Anyway I sent an email back asking what else he would need from me besides banking details and to date did not get a response, I then sent other emails to say I await his response and no response. When taking up these policies we get sweet talked about how efficient and good these companies are but when it's time to pay out nobody bothers. What's the point of taking out a warranty if you have to still have the money upfront to pay for repairs and wait a month to be reimbursed. Everyone always told me that SA Warranties is one of the best warranties to take out but I'm yet to see that! Rather keep that same money and use it for your own repairs.</p>