Be careful- They avoid paying out a claim at all cost

I have been sent from pillar to post trying to claim a reimbur*****t on a claim that was approved.

My claim was approved for the replacement of injectors on my vehicle.

I had to pay for the injectors myself and used cash at the shop and was issued witha cash invoice( this is the payment system used by the shop when payment is cash).

Msure is requesting I provide them with a cash receipt for the payment but I have been telling that they shop do not provide such and only provide the cash invoice which clearly indicates that it was a cash transaction.

I have been trying to indicate that the request is unreasonable and beyond my control.

What is more frustrating is that their policy document only requires me to provide an invoice to claim a reimbur*****t which I have already provided. I do not understand why must I provide something beyond what is required as per the policy and which is also an unreasonable request.

This is only a plot to avoid reimbursing me accordingly.

I'm so unhappy.