CPDC
Cobe Pereira Da Costa

1 reviews | Active since Jul 2011

17 Apr 2015, 08:35

Bankind Details

My husband has a Geely vehicle with a 3 year warranty. When the warranty expired, Sa Warranties contacted him to offer him an extended motor plan insurance. He accepted. They requested banking details which was submitted to them. He spoke to them last year in December. The first debit order was supposed to go through on 01/12/2014. Up to today, no debit orders was submitted. We also have not received any policies. We have phoned on various occasions and emailed to enquire about the policy as my husband receives sms's on a regular basis saying that he owes them money. At one stage we were told the banking details is incorrect. We gave them the correct banking details from the beginning and we have proof of this. Not our fault if they have Captured the details incorrectly. So please stop sending us sms's. We donot owe you anything as you didn't even issue us with a policy or debited our account. We don't want your policy anymore. We will be taking a policy through another company. People beware of SA Warranties!

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply20 Apr 2015, 09:13
Official
Hello cobepdc,

Thank you for contacting us

Please note that we have escalated the above complaint to the relevant department.

We will provide feedback.

Thembeka Mavuso
Complaints Office
T ***| F +27 (0)11 *** |
CUSTOMER CARE LINE ***| www.regent.co.za