Bad Service / Unorganised

<p>Good day,</p> <p> </p> <p>I'm having trouble getting my warranty cancelled.</p> <p> </p> <p>My car was written off in the Storm we had in Gauteng on 9/11/2016.</p> <p> </p> <p>I've send in my cancelation forms on Tuesday morning, then this morning (17/11/2016) I had to send in all my documentation AGAIN to another email address that was provided telephonically. </p> <p> </p> <p>I phoned back at lunch time and Zelda said that Lucinda will phone me back after lunch time - it is now 16:06 and no call from Lucinda as yet.</p> <p> </p> <p>I phoned several times again and was advised they will get back to me with an answer... no call</p> <p> </p> <p>I phoned again and then was advised that a manager will deal with my matter - it's been more than 48hours (it would've been cancelled already, but i'm still waiting)</p> <p> </p> <p>I need this sorted for my insurance to be able to get the correct settlement amount.</p> <p> </p> <p>At the moment I don't have a car and the longer they take, the longer I strugle.</p> <p> </p> <p>I need answers / feedback.</p> <p> </p> <p>Regards, </p>