pG
pravesh G

1 reviews | Active since Mar 2012

15 Apr 2015, 13:26

BAD SERVICE & INAPPROPRIATE COMMENTS

WE HAVE RECENTLY BEEN EXPERIENCING ISSUES WITH SA WARRANTIES NAMELY MR VASIE AND HIS TEAM AT CLAIMS.<br> WE HAVE ENGAGED A POLICY FOR MY SONS VEHICLE ALL PREMIUMS WERE PAID UP ACCORDINGLY.<br> WHEN THIS POLICY WAS TAKEN OUT NO QUESTIONS ABOUT VEHICLE ALTERATION OR CONVERSIONS WERE ASKED BY THE CONSULTANTS AS WE HAVE NO KNOWLEDGE OF CONVERSIONS DONE ON THE VEHICLE AS WE BOUGHT THE VEHICLE AS IT IS.SA WARRANTIES SHOULD HAVE REQUESTED A POINT CHECK BEFORE EXCEPTING THE POLICY WHICH WAS NEVER DONE. THE VEHICLE HAD A NEW GEARBOX FITTED IN (NO PROBLEMS) THEN IT HAD NEW DISCS FITTED UNDER THE WARRANTEE( NO ASSESSMENTS REQUIRED OR DONE ALL WAS FINE) IT THEN HAD THE STARTER MOTOR REPLACED ( NO REQUEST OF AN ASSESSMENT OR ANY COMPLAINTS) AND STILL ALL PREMIUMS PAID.WE RECENTLY HAD A PROBLEM WITH THE ALTERNATOR AND SA WARRANTIE REQUESTED AN ASSESSOR WHO FAILED THE VEHICLE DUE TO THE VEHICLE HAVING A PERFORMANCE EXHAUST(WHICH WE FOUND OUT TO BE WITHIN THE REQUIREMENTS OF TOYOTA-BUT THIS WAS INSTALLED BEFORE WE PURCHASED THE VEHICLE) THE OTHER ITEMS WER THE LIGHTS WERE AFTER MARKET AND THE VEHICLE HAD AN INDUCTION SYSTEM( WE LEARNED OF ALL THIS RECENTLY) SHAUN ASKED US TO REMOVE SO AN ASESMENT (CONT.)

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Replies (1)
M-Sure Financial Services
M-Sure Financial Services's reply16 Apr 2015, 08:23
Official
Hello chatradio,

Thank you for contacting us

Please note that we have escalated the above complaint to the relevant department.

we will provide feedback.

Thembeka Mavuso
Complaints Officer

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