Bad Service from the claims department.

Twice that I had to log a claim and be given the run around. Always claiming that documents were not submitted even though they have been. They work with dealers but never give dealers feedback on claims that are logged.I as the client end up having to call and chase on my claim.A process that is claimed to be seamless is a hustle.Their agents don't even seem to know what is what and end up asking frustrating simple questions to say the least. Yonelwa could not even take the initiative to try and assist. She keeps sending me back to dealers to get more information and asking me silly questions. The claim adviser Claudia is also not even bothered to see that she works with dealers to ensure claims are reviewed and approved accordingly. They keep asking for documents which are repeatedly sent to them and claim they have not received them. Trying to cancel the policy is an even bigger hustle on its own. M-Sure needs to train its agents or hire more capable people to that will ensure the work gets done accordingly. Poor service always. Had I known I would have gone with other more reputable companies with more experience in the field.