BAD SERVICE DISGUSTED IN M-SURE

On the 20th of May 2020 I called M-SURE regarding my policy gave them all the relevant details and asked the people I spoke to after calling many times I was told disc's are covered in my policy and the dealership that my car was at getting its annual service on the 20th of May 2020 had to send them pictures and documents and the dealership did so by the time I was to fetch my car they told me they received a authorisation document and can do the repairs I then paid for the other parts that was not covered and left with my vehicle knowing ok everything is on track and waiting for parts to arrive then my vehicle must just go back to the dealership and get repaired. I spoke to TEBOHO MOLOI at M-SURE claims department yesterday that was the last person I spoke to and even he said it's in my policy and its covered they where waiting for pictures and documents from the dealership. Today is the 21 May 2020 I received a call from the dealership saying that M-SURE says they declining and the dealership must contact me . I'm disgusted in M-SURE as everyone I spoke to said it's in my policy and is covered M-SURE sent a document saying AUTHORISATION OF REPAIRS how did the mess become the clients problem I am disgusted that such a big company and do this to there client I even have the claims number can someone please help as I want answers asap I have M-SURE authorisation document is this how this company works with clients authorisation today tomorrow declined and when you call then they say its escalated you o we investigating BAD SERVICE THATS WHAT THIS IS . M-SURE AUTHORISATION OF REPAIRS CAME AFTER THEY CHECKED THE DEALERSHIP DOCUMENTS AND PICTURES SO WHO IS GOING TO SORT OUT THIS MESS. On 21 May 2020 at 11:10am I called the claims department and no one called me back at 11:30am I called them again I was was then told its escalated I told the lady in the claims department I want someone to call me and she said she is making a note of it still no call back . I AM DISGUSTED ANNOYED IN THE FACT THAT THIS HAS TAKEN PLACE IN SUCH A BIG COMPANY LIKE M-SURE CAN SOMEONE CONTACT ME ASAP MY NAME IS SHAFIEKA MY NUMBER IS *** its 16:09 still no call back what a joke customers are to M-SURE FINANCIAL SERVICES PROVIDERS