NP
Neil P

1 reviews | Active since Sept 2020

13 Oct 2021, 11:37

Bad service

I don't understand why it is so difficult to get hold of m-sure if rep**** on mails switch I received from them, I even spoke to 1 of there technician at the claims department, we were on a call busy with conversation and the call dropped he didn't call back again, I have send the lady email who asked the technician to call me to ask if he can give me a call again because there was still a lot of things that I was unclear of and wanted to ask him

0
Replies (3)
M-Sure Financial Services
M-Sure Financial Services's reply13 Oct 2021, 11:42
Official
Hello Neil, 

 Please accept our apologies for the service received. 

We will look into the matter and revert to you soonest.

Thank you 
M-Sure Team 
NP
Neil P's update13 Oct 2021, 11:53
Reviewer Update
It is the second week now just to get the clucth repaired and it is unnecessary and starting to irritate me and the process of traveling to the dealership effects me financially and I have to take leave from work to get the car at the dealership.
M-Sure Financial Services
M-Sure Financial Services's reply13 Oct 2021, 13:42
Official
Hello Neil, 

I understand your frustration.
We will be in contact with you shortly.

Thank you 
M-Sure Team