LN
Luyanduthando N
1 reviews | Active since Dec 2024
18 Dec 2024, 19:13
Bad Service and experience
I am not happy with the assistance I am getting.Its been 2 weeks dealing with 2 consultant from after enquirying with the dociments needed to speed up the process as I urgently need them to cover my shortfqll and get the paid up letter from the bank.Now a week later and 3 days that I need to go back and cancel my tracker amd request for a refund to be sent to the bank.
I have stated the urgency in getting the paid up letter and sent everything to them to be told I need M sure to pay for short fall to get for a new as I suppose to leave the country this saturday.The consultants there dont care .I did ask for my case to be taken up to the senior management but have not gotten any response.
All I WANT IS FOR THEM TO SEND POP TO THE BANK FROM MY SHORTFALL COVER SO i CAN GET A PQID UP LETTER TO GET A NEW CAR.
THIS HAS BEEN THE MOST FUSTRATING EXPERIENCE TO BE TOLD DAYS AFTER DAYS THAT THEY NEED ONE DOCUMENTS AND TO BE TOLD ANOTHER ONE AFTER DAY.
FUSTRATED
Helpful (0)
Replies (8)0
Replies (8)
M-Sure Financial Services's replyOfficial
18 Dec 2024, 19:55Thank you for bringing this matter to our attention. We will investigate your concerns and revert to you soonest. Thank you M-Sure Team
M-Sure Financial Services's reply18 Dec 2024, 19:55
Official
Thank you for bringing this matter to our attention. We will investigate your concerns and revert to you soonest. Thank you M-Sure Team
LN
Luyanduthando N's updateReviewer Update
19 Dec 2024, 10:57Thank you for the response ,Got an email confirming younhave seen my complain.The only thing thatbI am now waiting for is the POP ASAP that my shortfall cover has been paid to the bank and thr tracker has been cancelled.
LN
Luyanduthando N's update19 Dec 2024, 10:57
Reviewer Update
Thank you for the response ,Got an email confirming younhave seen my complain.The only thing thatbI am now waiting for is the POP ASAP that my shortfall cover has been paid to the bank and thr tracker has been cancelled.
M-Sure Financial Services's replyOfficial
19 Dec 2024, 11:31We do not cancel tracker on your behalf.
With regards to the Shortfall, we will revert to you.
Thank you
M-Sure Team
With regards to the Shortfall, we will revert to you.
Thank you
M-Sure Team
M-Sure Financial Services's reply19 Dec 2024, 11:31
Official
We do not cancel tracker on your behalf.
With regards to the Shortfall, we will revert to you.
Thank you
M-Sure Team
With regards to the Shortfall, we will revert to you.
Thank you
M-Sure Team
LN
Luyanduthando N's updateReviewer Update
19 Dec 2024, 11:33Hi
I meant I did cancel the tracker as requested to do so.
Kind Regards
I meant I did cancel the tracker as requested to do so.
Kind Regards
LN
Luyanduthando N's update19 Dec 2024, 11:33
Reviewer Update
Hi
I meant I did cancel the tracker as requested to do so.
Kind Regards
I meant I did cancel the tracker as requested to do so.
Kind Regards
M-Sure Financial Services's replyOfficial
19 Dec 2024, 11:52Thank you for your message.
We will provide feedback via email.
Thank you
M-Sure Team
We will provide feedback via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply19 Dec 2024, 11:52
Official
Thank you for your message.
We will provide feedback via email.
Thank you
M-Sure Team
We will provide feedback via email.
Thank you
M-Sure Team
LN
I am now told to wait for Renew Tech of which again dont know how long it will take.I am not understaing why the company couldnt pay once instead of making separate payments because its the same company different department that has been rendering the service.
According to my knowleadge Msure Financial services is the who is suppose to pay the full amoumt of the shortfall because that is what I was told when signing for the polocy that should the vehicle be ******,highjacked or written of due to an acciident .I dont understand now why Renew Tech is involved because they covered the technical part of the vehicle and hadnt claim anything from them for the past 2 since I had vehicle.
Now i have to wait for something I am not suppose to be involved in but the company should have laised with it internal department.
Can I have the POP please ,so that I can ask the bank to settle.
This is really pathetic seriously.
Luyanduthando N's updateReviewer Update
23 Dec 2024, 12:24I am now told to wait for Renew Tech of which again dont know how long it will take.I am not understaing why the company couldnt pay once instead of making separate payments because its the same company different department that has been rendering the service.
According to my knowleadge Msure Financial services is the who is suppose to pay the full amoumt of the shortfall because that is what I was told when signing for the polocy that should the vehicle be ******,highjacked or written of due to an acciident .I dont understand now why Renew Tech is involved because they covered the technical part of the vehicle and hadnt claim anything from them for the past 2 since I had vehicle.
Now i have to wait for something I am not suppose to be involved in but the company should have laised with it internal department.
Can I have the POP please ,so that I can ask the bank to settle.
This is really pathetic seriously.
LN
Luyanduthando N's update23 Dec 2024, 12:24
Reviewer Update
I am now told to wait for Renew Tech of which again dont know how long it will take.I am not understaing why the company couldnt pay once instead of making separate payments because its the same company different department that has been rendering the service.
According to my knowleadge Msure Financial services is the who is suppose to pay the full amoumt of the shortfall because that is what I was told when signing for the polocy that should the vehicle be ******,highjacked or written of due to an acciident .I dont understand now why Renew Tech is involved because they covered the technical part of the vehicle and hadnt claim anything from them for the past 2 since I had vehicle.
Now i have to wait for something I am not suppose to be involved in but the company should have laised with it internal department.
Can I have the POP please ,so that I can ask the bank to settle.
This is really pathetic seriously.
M-Sure Financial Services's replyOfficial
24 Dec 2024, 14:58Thank you for contacting M-Sure.
We are liaising with you via email.
Kindly email us directly for prompt assistance.
We are liaising with you via email.
Kindly email us directly for prompt assistance.
M-Sure Financial Services's reply24 Dec 2024, 14:58
Official
Thank you for contacting M-Sure.
We are liaising with you via email.
Kindly email us directly for prompt assistance.
We are liaising with you via email.
Kindly email us directly for prompt assistance.
LN
Luyanduthando N's updateReviewer Update
24 Dec 2024, 17:01I have recieved a letter stating that the settlement and paymemt was done to Wesbank on the 23 December 2024 of R20000.
I requested POP and only recieved payment of R2000 some change.
I Called the consultant and the complaints to explain why is my cover not fully paid up.
When I signed for the plan ,I was told that should my car be written off ,****** and high jacked the plan should cover everthing as a shortfall.
Now I being told telephonically by a consultant that the 20000 from the letter stated is what they covering,but on letter is misleading because its stated that on the 23rd payment of R20000 was made to wesbank.
I have asked Christal from complaints on email since Knwas also liasing with her asking and still havent got a straight explanantion as to why are they not paying my full cover to be told as a client there a portion that I need to pay.Why would I then pay for the shortfall cover every month for 2 years to be told there a portion that I need to be pay
What the point of having the policy.
I want my full claim on the balance Wesbank to be fully paid.M sure has been paying small amounts.
I dont any explanation as I have been asking several times.
I want the full balance of my shortfall to be paid.
I didnt sign up for this.
They musnt respond back to me on my email the POP of the balance.
I requested POP and only recieved payment of R2000 some change.
I Called the consultant and the complaints to explain why is my cover not fully paid up.
When I signed for the plan ,I was told that should my car be written off ,****** and high jacked the plan should cover everthing as a shortfall.
Now I being told telephonically by a consultant that the 20000 from the letter stated is what they covering,but on letter is misleading because its stated that on the 23rd payment of R20000 was made to wesbank.
I have asked Christal from complaints on email since Knwas also liasing with her asking and still havent got a straight explanantion as to why are they not paying my full cover to be told as a client there a portion that I need to pay.Why would I then pay for the shortfall cover every month for 2 years to be told there a portion that I need to be pay
What the point of having the policy.
I want my full claim on the balance Wesbank to be fully paid.M sure has been paying small amounts.
I dont any explanation as I have been asking several times.
I want the full balance of my shortfall to be paid.
I didnt sign up for this.
They musnt respond back to me on my email the POP of the balance.
LN
Luyanduthando N's update24 Dec 2024, 17:01
Reviewer Update
I have recieved a letter stating that the settlement and paymemt was done to Wesbank on the 23 December 2024 of R20000.
I requested POP and only recieved payment of R2000 some change.
I Called the consultant and the complaints to explain why is my cover not fully paid up.
When I signed for the plan ,I was told that should my car be written off ,****** and high jacked the plan should cover everthing as a shortfall.
Now I being told telephonically by a consultant that the 20000 from the letter stated is what they covering,but on letter is misleading because its stated that on the 23rd payment of R20000 was made to wesbank.
I have asked Christal from complaints on email since Knwas also liasing with her asking and still havent got a straight explanantion as to why are they not paying my full cover to be told as a client there a portion that I need to pay.Why would I then pay for the shortfall cover every month for 2 years to be told there a portion that I need to be pay
What the point of having the policy.
I want my full claim on the balance Wesbank to be fully paid.M sure has been paying small amounts.
I dont any explanation as I have been asking several times.
I want the full balance of my shortfall to be paid.
I didnt sign up for this.
They musnt respond back to me on my email the POP of the balance.
I requested POP and only recieved payment of R2000 some change.
I Called the consultant and the complaints to explain why is my cover not fully paid up.
When I signed for the plan ,I was told that should my car be written off ,****** and high jacked the plan should cover everthing as a shortfall.
Now I being told telephonically by a consultant that the 20000 from the letter stated is what they covering,but on letter is misleading because its stated that on the 23rd payment of R20000 was made to wesbank.
I have asked Christal from complaints on email since Knwas also liasing with her asking and still havent got a straight explanantion as to why are they not paying my full cover to be told as a client there a portion that I need to pay.Why would I then pay for the shortfall cover every month for 2 years to be told there a portion that I need to be pay
What the point of having the policy.
I want my full claim on the balance Wesbank to be fully paid.M sure has been paying small amounts.
I dont any explanation as I have been asking several times.
I want the full balance of my shortfall to be paid.
I didnt sign up for this.
They musnt respond back to me on my email the POP of the balance.