BAD SERVICE AND CHEATING CLIENTS SYSTEM - STAY AWAY

Buying a second hand vehicle comes with all sort of breakdown problems and with no money to fix the vehicles we end up relying on warranty service providers to assist in such times.

Just like all South Africans do I purchased a policy from M-Sure (Previously known as SA Warranties). All was well until they changed their name to current name: M-Sure.

I am totally against the loopholes in their contracts besides unprofessional service they provide to clients... They authorize nothing, are unreachable and employees make empty promises.

To everyone reading this review, please cancel the policy if you already purchased or do not be in business with them if you were thinking to.

The terms you sign say your car will be towed to nearest approved dealer for repairs should it break-down, on the contract you sign they will not mention that for the authorization to be done car has to be stripped (AT YOUR COST EVERYWHERE) if the problem is with the engine or gearbox, funny part about it is there is no way to know what is wrong inside gearbox, clutch or engine without first stripping it... To continue, if you allow the workshop continue stripping the M-SURE Super HERO in turning down claims MR. WALDO GOUWS will not approve or authorize and the quotation of stripping is all yours, obvious you cant take the car home stripped so you have to pay for the repairs and M-SURE walks away freely.

Moreover, I went on and requested they refund my policy monies into financing account since they failed assisting me and the HERO MR. WALDO GOUWS emailed me requesting I produce receipts of repairs and parts for repair funds to be refunded instead, I did and he replies they are not supposed to have paid stamps!!! So I am confused how I am expected to dictate how businesses are operating, all I wanted was my car to get fixed and don't care about receipts companies use.

My car is fixed and whether they refund me or not I don't care, I am just up to taking the brand down and need any assistance from anyone who experienced the ******* service from them. It is even funny that they don't answer calls and take weeks to reply to email while we know they are busy rejecting claims.