Bad service

I spoke to a gentleman by the name of sello advised him that I need to submit a claim. I also advised him that the repairer is rmi approved and not yet on their panel but will soon be on they were currently on the m sure panel but just changed their name.ive been dealing with this repairer for years and my family members as well and all have policies with m sure hello was very unhelpful as always this is not on im the client I feel I have the right to take my car to my repairer they offer me world class service and they Rmi approved.