Bad service

Claim no:405749, On 08/12/2017 my insurance request supporting documents from the dealer/Stellaland Nissan for my claim, document were sent. According to SA WARRANTIES the service history was not the way they wanted it and they did not inform them dealer for that, I played that part, I was liaising between them and the dealer which I believe it's their job to do. On Monday 11/12/2017 I called them and they said they were waiting for the service history from the dealer, on Tuesday 12/12/2017 I called SA WARRANTIES and I spoke to Nhlanhla to enquire about my claim he too said they were waiting for the service history as well as the service invoices from the dealer, I asked myself how would the dealer know if they don't call it. I called the dealer to inform them about this and they said SA WARRANTIES should have said that from the start.I had another car I wanted to insure but I will never do it with them and I am considering to cancel my policy with them, I will never advice my friends and family to consider their services. They treated me very bad!!!