Bad service

<p>I have contacted the call centre to cancel my service with them due to me purchasing a new Vehicle. I have called them last week still awaiting documents which they promised to email to me I then asked my wife to follow up today and call as they advised me that they would send me the cancellation documents to complete in order for me to receive my refund. I am highly concerned as I paid the full amount via eft and the service I am receiving is appalling. The agents are not helpful and rude. I would have to know pay lawyers fees to sort this out is that fare yet if they do their job this would not be nessessary.</p>