BAD EXPERIENCE EVER
<p>I bought the car in PE last year before the deal was approved by Wes bank for Funding it was requested that it must have insurance and Warranty. A warranty was sourced and funded accordingly to SA Warranties where they inspected the car and gave it a two year warranty. I then sourced out an Insurance and the deal went smoothly. I took the car to its first Service after I completed 10 000 kilometres on it.Now on 6 March Monday Morning as I was going to work the car temperature rose high I stopped at the nearest garage in Greenfields called Grand Prix Motors where I asked them to inspect the car and give recommendations and I paid R2000.00 for that service I came back in the afternoon the car was stripped and checked for Challenges I was then informed that the cylinder head needs to be changed as it has malfunctioned and I was Quoted at R36 900.00.I then contacted the Sales lady who referred me to the warranty. I called the warranty and explained what happened and they gave me a list of suppliers that are in their database and Grand Prix Motors was not in their list I then called their Supplier which is Buffalo Toyota and explained that the car is stripped and is at Greenfields ,the workshop manager at Buffalo Toyota then said I should tow the car as it is and send it to his workshop as it cannot be closed up while it has problems. Buffalo Toyota called me requesting an approval to send the engine head to their engineers as the warranty referred the matter to me as it might have cost that they don’t cover. I then gave a go ahead for it to be sent .A confermation from the Engineers came back conferming the same thing raised by Grand Prix Motors saying the engine head cylinder is dead and needs to be changed ,then buffalo Toyota sent a quote to SA Warranties amounting to R69 900.00 and SA Warranties has been playing hide and seek games since then and I am currently suffering as I don’t have a car at the moment which is serious inconviniance to me.</p> <p> </p>
Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Complaints Management Team
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Thank you for bringing your concern to our attention. We value your feedback and will attend to these concerns immediately. You will be informed throughout the process.
With Regards
Complaints Management Team
***
