Bad Customer Service

Yhoooo I don't even know what to say, to say I'm appalled by your service would be an understatement. My dealer has sent a quote for approval weeks back to date we haven't received any feedback from your warranty claims department. On Monday I spoke to one your consultants I forgot to take his name, he had advised that we should receive feedback by Tuesday because the issue has been escalated. We are still waiting.

Today I spoke to someone by the name of Xola Sxymm, talk about a consultant that's doing his job because he's getting paid, not one who is loves his jobs or actually gets paid to do what he gets paid for. This guy wasn't interested in helping me non-so-ever, no sense of urgency. He told me that there's nothing he can do because the issue has already been escalated, I asked him nicely to do a follow up and he told me that he cannot do that I just have to be patient and wait.

I've been without a car for almost 4 months now, and to get someone like Xoli to tell me to be patient that's unacceptable. I believe I've been patient for far too long, and now I just want my vehicle to be fixed because I've been paying for something that I do not have.

Please train your employees to have customer service, because what I've received is disgusting service. How long can it take to authorize a quote? Really now.