Bad bad bad service from Client Care department and disorganization

I am so angry at the service I am getting with Msure the lack of knowledge that the staff have and the lie of a 48 hour turn around time. My warranty booster for my car was cancelled in February as the term is finished,but this payment is still being deducted from my vehicle asset finance as part of the installment so technically the bank is paying Msure. Msure says they dont send requests to the banks to cancel the transaction which I find outrageous cause how do I now get this amount removed off my installment since its something I cant even claim for. We asked if a email can be sent requesting for the transaction to end with them and haven't heard from anyone for more then 48 hours what kind of service is that. You dont want to send anything cause you hapoy to keep taking money from people. Absolutely horrific service let's not mention the other devision Motor happy even worse.