Bad Attitude from claim department

Good day/Hello Peter,<br> <br> I contacted SA WARRANTIES this morning and i was helped by someone in their claim department, the person's name is Patrot something like that. He was very arrogant and rude, i wanted to ask he i question relating to claim, after waiting for upto 8 minutes to get through to someone. He said and i Quote\ I can not answer the same question again that i have already answered