NS
Nadia S
1 reviews | Active since Apr 2023
11 May 2023, 10:28
Approval of Quote
PATHETIC SERVICE! We waited 3 whole weeks for these people to just approve a quote. Worst external motor insurance company, no wonder you guys have a 1.6 star rating! I have been without a car for more than a month now, because our mechanic has been waiting on you guys to send out an assessor, for 3 whole weeks! Stop taking tea breaks and do your work like the rest of us. We pay for convenience to add a motor plan when purchasing a car, but what an inconvenience you have been to my life. Work on a better turn around time, people depend on their cars!
Helpful (0)
Replies (2)0
Replies (2)M-Sure Financial Services's replyOfficial
11 May 2023, 10:34Hello Nadia Samsodien,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
M-Sure Financial Services's reply11 May 2023, 10:34
Official
Hello Nadia Samsodien,
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
We apologise that you have not had a good experience when trying to get assistance from us.
We have escalated your complaint to be investigated and we will be in contact with you via email.
Thank you
M-Sure Team
M-Sure Financial Services's replyOfficial
16 May 2023, 12:18Hello Nadia,
Kindly be advised that we are still awaiting your policy details in order for us to investigate. We are unable to trace your policy.
Your complaint is still not resolved on our side.
Thank you
M-Sure Team
Kindly be advised that we are still awaiting your policy details in order for us to investigate. We are unable to trace your policy.
Your complaint is still not resolved on our side.
Thank you
M-Sure Team
M-Sure Financial Services's reply16 May 2023, 12:18
Official
Hello Nadia,
Kindly be advised that we are still awaiting your policy details in order for us to investigate. We are unable to trace your policy.
Your complaint is still not resolved on our side.
Thank you
M-Sure Team
Kindly be advised that we are still awaiting your policy details in order for us to investigate. We are unable to trace your policy.
Your complaint is still not resolved on our side.
Thank you
M-Sure Team
