APPROVAL FOR POLO MECHATRONICS REPAIR NIGHTMARE - BTBO121493

I am very disappointed with their services, my Polo TSI had gearbox error on 26 November 2019, the car was not selecting gears and was towed to VW for repairs. My car had an extended warranty with M-Sure so VW forwarded them the diagnostic report, vehicle service history and a quotation of R37 472.34. According to the diagnostic log the mechatronics has failed and needs to be replaced. I have been sent from pillar to post to get them to approve the quotation. On 4 December 2019, I re-sent an e-mail that was sent by Kyle from VW, Wonderboom to Calvin Hutton of M-Sure. His response was that he was waiting for 105 000km report. The report, which contains the whole car service history was sent to M-Sure on 2 December 2019. Poor Kyle had to re-sent the report on 4 December 2019. On 5 December 2019, Calvin called Kyle from VW and asked him of possibilities of applying a goodwill claim. Kyle sent him an e-mail which explained that the car does not qualify for a goodwill claim as it already has an extended warranty. I am frustrated now because I rely on that vehicle to take me to work. Now I have to use public transportation which is very inconvenient. Their telephone lines are not working. I am so upset.