Appalling service, No regard for customers

Only giving 1 star because 0 isn't an option. During my two year warranty, I have tried to claim twice. The first time they were unresponsive and took forever to get to my claim. Round 2 is no better. Both myself and the workshop working on my car have tried to get in contact with them and they are completely unresponsive. It seems that M-Sure will try their utmost best to just ignore claim requests and take no action. Their sales department even had the audacity to phone me and try sell me a new warranty while their claims department doesn't have the decency to respond to me.

You have no regard for your customers. I will be taking this to the short-term Ombud if not resolved shortly.