MN
Marius N
1 reviews | Active since Dec 2021
01 Apr 2023, 08:29
Aftersales service with rotten attitude
According to my current experience with M-SURE, it has the worst customer after sales service I experience resently. The Warranty Claims Consultant sent an unpreffional email with an attitude " I want to cancel then cancel your insurence" . He does even bother to ask if he can assist. They give you this bumper to bumper warranty, but water bottels are not part of it. My vehicle is more than 10years old which means the water bottel will parish with ware and tear. I warn the public read their contract careful and beware of the after sales service.
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Replies (2)0
Replies (2)
M-Sure Financial Services's replyOfficial
03 Apr 2023, 08:16Good Day Mr Marius Van Niekerk,
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
M-Sure Financial Services's reply03 Apr 2023, 08:16
Official
Good Day Mr Marius Van Niekerk,
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
M-Sure Financial Services's replyOfficial
03 Apr 2023, 08:16Good Day Mr Marius Van Niekerk,
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
M-Sure Financial Services's reply03 Apr 2023, 08:16
Official
Good Day Mr Marius Van Niekerk,
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team
Thank you for the message received.
It must be noted all our warranty policies only cover for mechanical and electrical failures as discussed from inception with the sales agent.
As per policy terms and conditions water bottle is not covered.
Kind Regards
M-Sure Team