Abysmal service from M-Sure

logged a warranty claim with M-Sure and Audi Northcliff has submitted all the necessary information to their offices confirming that the mechatronics box which is housed in the gearbox needs to be replaced on the vehicle. The claims consultant has gone back and forth with the dealership regarding the fault found either because he lacks the expertise or because he does not believe that the dealership had found the correct fault. At this stage the vehicle has been sitting at the dealership for a week. M-sure makes no attempt to contact client's in order to provide updates on the claim. I have sent emails to their office which receive no response and I have left messages for a claims consultant by the name of Erick however, the courtesy of a phone call is not forthcoming.

M-Sure have so far only stated that an assessor may need to be booked in order to take a look at the vehicle. The dealership has also requested that an assessor be sent as they have advised that the claims consultant does not have the expertise to understand what they are saying. Every person i speak states that an assessor needs to be booked and this will take 48 hours. This is the same feedback i have received now for a week. At this point it appears that M-Sure is looking for reasons to reject the claim given that the quote from Audi Northcliff amounts to just over R40000.00.