Poor service!

Hi Adriaan,We are sorry that this experience left you disappointed.When the quotation was issued, we had not received confirmation that you wished to proceed with the purchase, an instruction to reserve the watch, or a deposit. Your message indicated that you would let us know once you had received feedback from your insurer. As the timing and outcome of that process were unknown, the watch remained available for sale and was subsequently purchased by another customer over the weekend.We do, however, acknowledge that we could have communicated more clearly that a quotation does not reserve an item and that a refundable deposit is required to secure it. We understand how this may have caused confusion.The watch later discussed was a different configuration at a different selling price; the original quoted watch was not repriced. We offered a discount on the available alternative in an effort to assist.We value your feedback and regret that we were unable to supply the original watch. We remain available to help you find a suitable alternative within your approved budget.Kind regards
Luxury Time