Based on recent customer reviews, Luxurytime is widely praised for consultative, personalised luxury watch sales, with consultants such as Xander, Casey, Arno, Orlando and Marius singled out for deep horological knowledge, honest appraisals and unpressured guidance across brands like Omega, Tudor and TAG Heuer. Buyers highlight fast delivery, accurate condition descriptions, private viewing at Sandton and strong after-sales follow-up. Dissatisfaction centres on the servicing and repair side, where one client reported moisture ingress after a Breitling service, and on quotation and stock communication failures that created costly insurance complications.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 20m
TrustIndex
5.4
Reply Time
2h 6m
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 20m
Nov '25 - Oct '26
Frequently Asked Questions About Luxurytime
What do customers say about Luxurytime?
Based on recent customer reviews, Luxurytime is widely praised for consultative, personalised luxury watch sales, with consultants such as Xander, Casey, Arno, Orlando and Marius singled out for deep horological knowledge, honest appraisals and unpressured guidance across brands like Omega, Tudor and TAG Heuer. Buyers highlight fast delivery, accurate condition descriptions, private viewing at Sandton and strong after-sales follow-up. Dissatisfaction centres on the servicing and repair side, where one client reported moisture ingress after a Breitling service, and on quotation and stock communication failures that created costly insurance complications.
Is Luxurytime trustworthy?
Luxurytime has a TrustIndex of 5.4 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 20 min. Hellopeter has tracked Luxurytime across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Quality Service and buying experience
I had an excellent experience dealing with Casey at Luxury Time. From the very beginning, Casey was extremely patient, professional and thorough. He took the time to understand what I was looking for and helped me consider multiple options, without ever making me feel pressured. Casey is also extremely knowledgeable about watches, and his experience in the industry really comes through in every engagement. His understanding of the different brands, models and options available made the entire process much easier, and I felt confident that I was receiving genuine, well-informed advice throughout. What really stood out was the level of service throughout the entire process. Casey helped me secure an excellent deal on my Omega Seamaster, and assisted me with a Tudor Black Bay Heritage that I had been interested in. He kept me updated every step of the way and went above and beyond by sending me pictures of the various options available, allowing me to carefully consider everything before settling on the Tudor. I really appreciated Casey’s honesty, attention to detail and commitment to making sure I received the best possible deal. It was clear that customer satisfaction was genuinely important to him. I would highly recommend anyone looking for a quality timepiece and a professional, personalised buying experience to get in touch with Casey at Luxury Time. They are definitely a watch dealer I would visit again, and I would have no hesitation recommending them to anyone looking for a quality timepiece. Thank you, Casey, and the team at Luxury Time, for an excellent experience!
1 reviews | Active since Sept 2026
Quality Service and buying experience
I had an excellent experience dealing with Casey at Luxury Time. From the very beginning, Casey was extremely patient, professional and thorough. He took the time to understand what I was looking for and helped me consider multiple options, without ever making me feel pressured. Casey is also extremely knowledgeable about watches, and his experience in the industry really comes through in every engagement. His understanding of the different brands, models and options available made the entire process much easier, and I felt confident that I was receiving genuine, well-informed advice throughout. What really stood out was the level of service throughout the entire process. Casey helped me secure an excellent deal on my Omega Seamaster, and assisted me with a Tudor Black Bay Heritage that I had been interested in. He kept me updated every step of the way and went above and beyond by sending me pictures of the various options available, allowing me to carefully consider everything before settling on the Tudor. I really appreciated Casey’s honesty, attention to detail and commitment to making sure I received the best possible deal. It was clear that customer satisfaction was genuinely important to him. I would highly recommend anyone looking for a quality timepiece and a professional, personalised buying experience to get in touch with Casey at Luxury Time. They are definitely a watch dealer I would visit again, and I would have no hesitation recommending them to anyone looking for a quality timepiece. Thank you, Casey, and the team at Luxury Time, for an excellent experience!
1 reviews | Active since Aug 2026
FAULTY AND SUBSTANDARD SERVICES RENDERED BY LUXURY TIME (PTY) LTD
REPORTING OF FAULTY AND SUBSTANDARD SERVICES RENDERED BY LUXURY TIME (PTY) LTD IN RESPECT OF MY BREITLING TIMEPIECE – MODEL AB0120, SERIAL NUMBER ***, RESULTING IN DAMAGE 1. Representation of expertise and services offered Luxury Time (Pty) Ltd (“Luxury Time”) represented itself to me, both verbally and through its website, as being experienced and suitably qualified to service high-end luxury watches, including Breitling timepieces. Luxury Time’s website represents, inter alia: “Your luxury watch deserves the utmost care to keep it performing flawlessly. At Luxury Time, we offer professional watch servicing tailored to high-end timepieces. Whether it’s routine maintenance or intricate repairs our skilled team ensures your watch remains in perfect condition.” These representations were relevant to my decision to entrust my Breitling timepiece to Luxury Time for servicing. 2. Servicing of the timepiece On or about 8 December 2024, I entrusted my Breitling timepiece, Model AB0120, Serial Number ***, to Luxury Time for purposes of a routine service. Luxury Time issued a repair notice in respect of the timepiece, which was subsequently followed by an invoice in the amount of R11,700.00. I entrusted the timepiece to Luxury Time on the reasonable understanding that the service would be performed with the appropriate skill, care and diligence expected from a service provider holding itself out as being experienced in the servicing of high-end luxury watches. 3. Moisture ingress following the service Following the service performed by Luxury Time, my Breitling timepiece developed moisture ingress on two separate occasions. Prior to Luxury Time’s service, the timepiece had never experienced moisture ingress during the approximately 15 years that I had worn and used it. The occurrence of moisture ingress only after the timepiece had been serviced by Luxury Time raised serious concerns regarding the quality and adequacy of the service performed. I brought the damage and moisture ingress to the attention of Luxury Time and provided them with evidence relating thereto. 4. Assessment by an alternative specialist service provider As a result of the moisture damage sustained by the timepiece, I subsequently submitted it to an alternative specialist service provider for inspection, assessment and repair. The alternative service provider’s findings indicated that the timepiece had failed its water-resistance (WRT) test. as a result of generic replacement components, alternatively the failure to replace the relevant gaskets during the service previously performed by Luxury Time’s technician. These findings provide a direct basis for my concern that the moisture ingress and resulting damage were caused by deficiencies in the service previously performed by Luxury Time. 5. Repair costs and notification to Luxury Time I provided Luxury Time with the documentation relating to the assessment and repair performed by the alternative specialist service provider, including the relevant report and invoice. The total cost of the subsequent repair amounted to R20,110.00. Despite being provided with the relevant documentation and evidence concerning the damage and the findings of the alternative service provider, Luxury Time denied responsibility for the damage and denied that any fault or substandard workmanship had occurred on its part. Importantly, since the timepiece was repaired by the alternative specialist service provider, no further moisture ingress has occurred. 6. Concern regarding the standard of service provided The circumstances described above have caused me to seriously question the standard of workmanship and level of expertise app**** by Luxury Time in servicing my Breitling timepiece. In my opinion, the following circumstances are of concern: • the timepiece had operated for approximately 15 years without experiencing moisture ingress; • the moisture ingress occurred on two occasions after Luxury Time had serviced the timepiece; • the alternative specialist service provider subsequently identified a failure of the timepiece’s water resistance test; • the alternative service provider’s findings raised concerns regarding the use of generic replacement components and/or the failure to replace relevant gaskets during the previous service; • I incurred a further R20,110.00 in costs to have the damage diagnosed and repaired; and • following the subsequent repair by the alternative specialist service provider, the moisture ingress has not recurred. 7. Purpose of this report I consider it important to place these circumstances on record and to bring them to the attention of the public. In my opinion, and based on my personal experience, the documentation in my possession and the findings of the alternative specialist service provider, I am concerned that the service rendered by Luxury Time was substandard and did not meet the level of skill, care and diligence that I reasonably expected from a service provider holding itself out as being capable of professionally servicing high-end luxury timepieces. I further question whether the service performed by Luxury Time was consistent with its public representation that it provides: “professional watch servicing tailored to high-end timepieces” and that its “skilled team ensures your watch remains in perfect condition.” I accordingly record this report as a factual account of my experience, the subsequent damage to my timepiece, the findings communicated to me by the alternative specialist service provider, and the financial loss I incurred in having the resulting damage diagnosed and repaired. I retain all relevant supporting documentation, including Luxury Time’s repair notice and invoice, correspondence and evidence relating to the moisture ingress, the alternative service provider’s assessment/report, and the invoice for R20,110.00 relating to the subsequent repair.
1 reviews | Active since Aug 2026
FAULTY AND SUBSTANDARD SERVICES RENDERED BY LUXURY TIME (PTY) LTD
REPORTING OF FAULTY AND SUBSTANDARD SERVICES RENDERED BY LUXURY TIME (PTY) LTD IN RESPECT OF MY BREITLING TIMEPIECE – MODEL AB0120, SERIAL NUMBER ***, RESULTING IN DAMAGE 1. Representation of expertise and services offered Luxury Time (Pty) Ltd (“Luxury Time”) represented itself to me, both verbally and through its website, as being experienced and suitably qualified to service high-end luxury watches, including Breitling timepieces. Luxury Time’s website represents, inter alia: “Your luxury watch deserves the utmost care to keep it performing flawlessly. At Luxury Time, we offer professional watch servicing tailored to high-end timepieces. Whether it’s routine maintenance or intricate repairs our skilled team ensures your watch remains in perfect condition.” These representations were relevant to my decision to entrust my Breitling timepiece to Luxury Time for servicing. 2. Servicing of the timepiece On or about 8 December 2024, I entrusted my Breitling timepiece, Model AB0120, Serial Number ***, to Luxury Time for purposes of a routine service. Luxury Time issued a repair notice in respect of the timepiece, which was subsequently followed by an invoice in the amount of R11,700.00. I entrusted the timepiece to Luxury Time on the reasonable understanding that the service would be performed with the appropriate skill, care and diligence expected from a service provider holding itself out as being experienced in the servicing of high-end luxury watches. 3. Moisture ingress following the service Following the service performed by Luxury Time, my Breitling timepiece developed moisture ingress on two separate occasions. Prior to Luxury Time’s service, the timepiece had never experienced moisture ingress during the approximately 15 years that I had worn and used it. The occurrence of moisture ingress only after the timepiece had been serviced by Luxury Time raised serious concerns regarding the quality and adequacy of the service performed. I brought the damage and moisture ingress to the attention of Luxury Time and provided them with evidence relating thereto. 4. Assessment by an alternative specialist service provider As a result of the moisture damage sustained by the timepiece, I subsequently submitted it to an alternative specialist service provider for inspection, assessment and repair. The alternative service provider’s findings indicated that the timepiece had failed its water-resistance (WRT) test. as a result of generic replacement components, alternatively the failure to replace the relevant gaskets during the service previously performed by Luxury Time’s technician. These findings provide a direct basis for my concern that the moisture ingress and resulting damage were caused by deficiencies in the service previously performed by Luxury Time. 5. Repair costs and notification to Luxury Time I provided Luxury Time with the documentation relating to the assessment and repair performed by the alternative specialist service provider, including the relevant report and invoice. The total cost of the subsequent repair amounted to R20,110.00. Despite being provided with the relevant documentation and evidence concerning the damage and the findings of the alternative service provider, Luxury Time denied responsibility for the damage and denied that any fault or substandard workmanship had occurred on its part. Importantly, since the timepiece was repaired by the alternative specialist service provider, no further moisture ingress has occurred. 6. Concern regarding the standard of service provided The circumstances described above have caused me to seriously question the standard of workmanship and level of expertise app**** by Luxury Time in servicing my Breitling timepiece. In my opinion, the following circumstances are of concern: • the timepiece had operated for approximately 15 years without experiencing moisture ingress; • the moisture ingress occurred on two occasions after Luxury Time had serviced the timepiece; • the alternative specialist service provider subsequently identified a failure of the timepiece’s water resistance test; • the alternative service provider’s findings raised concerns regarding the use of generic replacement components and/or the failure to replace relevant gaskets during the previous service; • I incurred a further R20,110.00 in costs to have the damage diagnosed and repaired; and • following the subsequent repair by the alternative specialist service provider, the moisture ingress has not recurred. 7. Purpose of this report I consider it important to place these circumstances on record and to bring them to the attention of the public. In my opinion, and based on my personal experience, the documentation in my possession and the findings of the alternative specialist service provider, I am concerned that the service rendered by Luxury Time was substandard and did not meet the level of skill, care and diligence that I reasonably expected from a service provider holding itself out as being capable of professionally servicing high-end luxury timepieces. I further question whether the service performed by Luxury Time was consistent with its public representation that it provides: “professional watch servicing tailored to high-end timepieces” and that its “skilled team ensures your watch remains in perfect condition.” I accordingly record this report as a factual account of my experience, the subsequent damage to my timepiece, the findings communicated to me by the alternative specialist service provider, and the financial loss I incurred in having the resulting damage diagnosed and repaired. I retain all relevant supporting documentation, including Luxury Time’s repair notice and invoice, correspondence and evidence relating to the moisture ingress, the alternative service provider’s assessment/report, and the invoice for R20,110.00 relating to the subsequent repair.
1 reviews | Active since May 2022
Poor service!
Poor service received from Salom. He never explain the correct procedure after receiving a quote on a watch on Friday afternoon, only to find out it’s sold over the weekend with no communication or whatsoever. I explained to him it’s for insurance purposes and submitted the quote received from him. Got paid out based on the quote, now I need to pay another R30k just because of poor communication/procedures.
1 reviews | Active since May 2022
Poor service!
Poor service received from Salom. He never explain the correct procedure after receiving a quote on a watch on Friday afternoon, only to find out it’s sold over the weekend with no communication or whatsoever. I explained to him it’s for insurance purposes and submitted the quote received from him. Got paid out based on the quote, now I need to pay another R30k just because of poor communication/procedures.
1 reviews | Active since Aug 2026
A Brand that you will use for life
Casey from Luxurytime is an absolute legend. I received incredible service from the Joburg branch, and the entire experience was memorable from start to finish. From the initial purchase to chatting about future pieces and even getting the chance to try on a few dream watches, nothing ever felt rushed or transactional. Casey made the experience personal and genuinely enjoyable. More importantly, it built a real connection with the brand and with people who are clearly passionate about watches. That kind of service makes you want to come back. Highly recommend Casey and the Luxurytime Joburg team.
1 reviews | Active since Aug 2026
A Brand that you will use for life
Casey from Luxurytime is an absolute legend. I received incredible service from the Joburg branch, and the entire experience was memorable from start to finish. From the initial purchase to chatting about future pieces and even getting the chance to try on a few dream watches, nothing ever felt rushed or transactional. Casey made the experience personal and genuinely enjoyable. More importantly, it built a real connection with the brand and with people who are clearly passionate about watches. That kind of service makes you want to come back. Highly recommend Casey and the Luxurytime Joburg team.
1 reviews | Active since Aug 2025
Outstanding Service From Luxurytime
⭐️⭐️⭐️⭐️ Exceptional Service from Luxurytime! I cannot recommend Luxurytime highly enough! From the very beginning, Xander and Orlando were an absolute pleasure to deal with. Their professionalism, knowledge and genuine willingness to assist made selling my TAG Heuer a wonderful experience. I particularly appreciated their honest appraisal and fair offer. I felt I was dealing with people who genuinely value their customers and take pride in what they do. What impressed me most was that their service didn’t end with the transaction. Their follow-up and after-sales service have been exceptional, which really sets them apart. A huge thank you to Xander and Orlando for making the entire process so seamless and enjoyable. You have certainly earned my trust, and I will definitely be dealing with Luxurytime again. If you’re looking to buy or sell a luxury watch, Luxurytime is definitely the company to deal with. Highly recommended! ⭐️⭐️⭐️⭐️⭐️ Cheryl Kennedy
1 reviews | Active since Aug 2025
Outstanding Service From Luxurytime
⭐️⭐️⭐️⭐️ Exceptional Service from Luxurytime! I cannot recommend Luxurytime highly enough! From the very beginning, Xander and Orlando were an absolute pleasure to deal with. Their professionalism, knowledge and genuine willingness to assist made selling my TAG Heuer a wonderful experience. I particularly appreciated their honest appraisal and fair offer. I felt I was dealing with people who genuinely value their customers and take pride in what they do. What impressed me most was that their service didn’t end with the transaction. Their follow-up and after-sales service have been exceptional, which really sets them apart. A huge thank you to Xander and Orlando for making the entire process so seamless and enjoyable. You have certainly earned my trust, and I will definitely be dealing with Luxurytime again. If you’re looking to buy or sell a luxury watch, Luxurytime is definitely the company to deal with. Highly recommended! ⭐️⭐️⭐️⭐️⭐️ Cheryl Kennedy
1 reviews | Active since Jul 2026
Time well spent
From the moment I arrived at Luxury Time Sandton, I knew I was in a class of its own. The experience was exceptional from start to finish, setting a standard that is rarely found today. A special thank you to Xander, whose professionalism, expertise, and genuine passion for customer service made the entire journey unforgettable. He took the time to understand exactly what I was looking for, answered every question with confidence, and went above and beyond to ensure I was completely satisfied. His attention to detail and commitment to excellence are a true reflection of the Luxury Time brand. The boutique itself offers a sophisticated and welcoming atmosphere, with secure parking, private viewing rooms, and an outstanding collection of the world’s finest luxury watch brands. Every aspect of the experience is designed to make you feel valued and appreciated. If you’re looking for more than just a watch—if you’re looking for an exceptional luxury experience—there is simply no better destination than Luxury Time Sandton. The level of service, integrity, and attention to detail is second to none. I highly recommend Xander and the entire Luxury Time Sandton team. This was one of the finest retail experiences I have ever had, and I wouldn’t hesitate to return. Don’t waste your time looking elsewhere—Luxury Time Sandton truly defines excellence.
1 reviews | Active since Jul 2026
Time well spent
From the moment I arrived at Luxury Time Sandton, I knew I was in a class of its own. The experience was exceptional from start to finish, setting a standard that is rarely found today. A special thank you to Xander, whose professionalism, expertise, and genuine passion for customer service made the entire journey unforgettable. He took the time to understand exactly what I was looking for, answered every question with confidence, and went above and beyond to ensure I was completely satisfied. His attention to detail and commitment to excellence are a true reflection of the Luxury Time brand. The boutique itself offers a sophisticated and welcoming atmosphere, with secure parking, private viewing rooms, and an outstanding collection of the world’s finest luxury watch brands. Every aspect of the experience is designed to make you feel valued and appreciated. If you’re looking for more than just a watch—if you’re looking for an exceptional luxury experience—there is simply no better destination than Luxury Time Sandton. The level of service, integrity, and attention to detail is second to none. I highly recommend Xander and the entire Luxury Time Sandton team. This was one of the finest retail experiences I have ever had, and I wouldn’t hesitate to return. Don’t waste your time looking elsewhere—Luxury Time Sandton truly defines excellence.
1 reviews | Active since May 2014
Customer First
I had the pleasure of dealing with Xander at Luxury Time and was genuinely impressed by the level of service I received. From the outset, he was professional, approachable and generous with his time, taking the effort to understand exactly what I was looking for rather than simply trying to make a sale. His knowledge of horology and the luxury watch market is exceptional. He has a deep understanding of different brands, references and market trends, and provides balanced, well-informed advice on both collectability and long-term value. It's refreshing to deal with someone who is clearly passionate about watches and equally focused on helping clients make informed decisions. What stood out most was his integrity and customer-first approach. Whether discussing the purchase of a watch or the valuation of an existing piece, I always felt I was receiving honest, transparent guidance. If you're looking for someone with genuine expertise, outstanding customer service and a real passion for fine timepieces, I can highly recommend Xander and the team at Luxury Time.
1 reviews | Active since May 2014
Customer First
I had the pleasure of dealing with Xander at Luxury Time and was genuinely impressed by the level of service I received. From the outset, he was professional, approachable and generous with his time, taking the effort to understand exactly what I was looking for rather than simply trying to make a sale. His knowledge of horology and the luxury watch market is exceptional. He has a deep understanding of different brands, references and market trends, and provides balanced, well-informed advice on both collectability and long-term value. It's refreshing to deal with someone who is clearly passionate about watches and equally focused on helping clients make informed decisions. What stood out most was his integrity and customer-first approach. Whether discussing the purchase of a watch or the valuation of an existing piece, I always felt I was receiving honest, transparent guidance. If you're looking for someone with genuine expertise, outstanding customer service and a real passion for fine timepieces, I can highly recommend Xander and the team at Luxury Time.