Anti Lux Power

I had a lux power 5kw inverter installed by Graaf & Kie. I live in Richards bay where we have a very high humidity almost daily. 14 Months after installation the unit started acting up and then eventually just died. The Installer came to collect the unit and took it for repairs. The technician claimed water damage and that voided the warrantee, and I am responsible for the repair cost. Lux Power are aware of the inferior quality of their product and spray their boards with a sealant. In my case it did not last. After some research I also found that the model that was installed is not suitable for coastal areas and my installer claims that he was never informed of this. (clearly the installer does not know his product) The room where the inverter was installed has multiple electricity plug points, electrical devices and DB board and in 20 years I have had no issues with damp, water etc. The repaired device went active on 25 April 2024. At startup there was fan issues. My battery also is not charging properly. The installer then took the inverter and battery to the technician to resolve and brought it back a day or 2 later.

This issue has not been resolved and it doesn't look like I am any close to a solution for this. The installer is also dragging his feet in getting this fixed and is full of excuses as to why the inverter is not working properly. Will I buy another Lux Power again - definitely NOT. Will I make use of the same installer in Richards Bay - definitely NOT.

Lux Power still holds me accountable for the repair cost on their inferior product. The supplier also just ignores the fact that he insisted on installing the model he had and does not take responsibility for the fact that he does not know his product.