Not care about popi Act

I’ve been buying and selling my luxury items at Luxity for years now, one accident that put me off is that they care about people’s personal information. I was minding my business on the 27th of March 2024 and I received an email that my purchase has been successfully and I called immediately to say I didn’t make any purchase on the day, they said some guy came in and gave them my name and surname to make a purchase on my name and I told them that’s not me so how did they allow such mistake and the lady told me that thry will investigate and get back to me. The next day 28/03/2024 i have send a WhatsApp message and they told me that the person that assisted the guy on my name was absent but the manager was going to contact me. The manager by the name of Michaela said she spoke to management and they said it was a mistake that the purchase was made on my name and it’s human such mistakes do happen. Sandton branch is careless on peoples personal information. I will never support their business and I have requested the store to remove my personal information from their database because they lost me as a client.