LK
Louis K
1 reviews | Active since Feb 2020
09 Jul 2023, 09:16
No communication. Is this a ****?
Bought a Louis Vuitton handbag for R30k. First ever second hand purchase and was Dessing the worse.
Well, guess what. After 4 days and 6 emails, no response.
Also wanted to buy other bags, but wanted to test this first.
Won’t recommend shopping online. Rather wait for the bags you want from the brand store itself. If you buy cheap, expect what you get.
Still not convinced this is not a **** after the lack of communication.
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Luxity's replyOfficial
14 Jul 2023, 14:22Thank you for taking the time to provide us with your feedback.
We genuinely appreciate hearing from our customers, as it allows us to continuously improve our services.
We apologize for the delay in responding to your email. Please understand that our head office operates during weekdays, and your request was received over the weekend when our team was unavailable. However, we acknowledge that this caused an inconvenience for you, and we apologize for any frustration it may have caused.
Your feedback has been duly noted, and we will carefully evaluate our processes to identify areas where we can improve our service and response time in the future. Our goal is to ensure that all customer inquiries are addressed promptly and efficiently.
Once again, we appreciate your feedback and value your business. If you have any further concerns or require any assistance, please do not hesitate to reach out to us directly. We are committed to providing the best possible customer experience.
Thank you for your understanding.
We genuinely appreciate hearing from our customers, as it allows us to continuously improve our services.
We apologize for the delay in responding to your email. Please understand that our head office operates during weekdays, and your request was received over the weekend when our team was unavailable. However, we acknowledge that this caused an inconvenience for you, and we apologize for any frustration it may have caused.
Your feedback has been duly noted, and we will carefully evaluate our processes to identify areas where we can improve our service and response time in the future. Our goal is to ensure that all customer inquiries are addressed promptly and efficiently.
Once again, we appreciate your feedback and value your business. If you have any further concerns or require any assistance, please do not hesitate to reach out to us directly. We are committed to providing the best possible customer experience.
Thank you for your understanding.
Luxity's reply14 Jul 2023, 14:22
Official
Thank you for taking the time to provide us with your feedback.
We genuinely appreciate hearing from our customers, as it allows us to continuously improve our services.
We apologize for the delay in responding to your email. Please understand that our head office operates during weekdays, and your request was received over the weekend when our team was unavailable. However, we acknowledge that this caused an inconvenience for you, and we apologize for any frustration it may have caused.
Your feedback has been duly noted, and we will carefully evaluate our processes to identify areas where we can improve our service and response time in the future. Our goal is to ensure that all customer inquiries are addressed promptly and efficiently.
Once again, we appreciate your feedback and value your business. If you have any further concerns or require any assistance, please do not hesitate to reach out to us directly. We are committed to providing the best possible customer experience.
Thank you for your understanding.
We genuinely appreciate hearing from our customers, as it allows us to continuously improve our services.
We apologize for the delay in responding to your email. Please understand that our head office operates during weekdays, and your request was received over the weekend when our team was unavailable. However, we acknowledge that this caused an inconvenience for you, and we apologize for any frustration it may have caused.
Your feedback has been duly noted, and we will carefully evaluate our processes to identify areas where we can improve our service and response time in the future. Our goal is to ensure that all customer inquiries are addressed promptly and efficiently.
Once again, we appreciate your feedback and value your business. If you have any further concerns or require any assistance, please do not hesitate to reach out to us directly. We are committed to providing the best possible customer experience.
Thank you for your understanding.