My R1200 Luxity Lesson

Typing this review is rather disappointing as I did receive some good service here but unfortunately that was completed overshadowed by the below events.

I hope this review will aid the consumer TO BE AWARE and not to be done in by fine print you think you understand or expect the place you buying from to be considerate of your hard earned cash.

29 July 2019 I paid a R2000 deposit for a laybye of an item (online purchase). On 2 August I requested cancellation and a day or two later I was only refunded R800. I immediately queried the refund as I thought an error was made but I was informed of the 15% cancellation and restocking fee which is app**** to the full selling price of the item, which in this case was R8000.

I told them I was not aware of this being app**** to the full order and if I was would not of canceled the order. That’s where communication ended.

I was shocked and in all honesty I thought who would even consider such a massive fee after just 4 days? I was also confused as to why I was not asked on my cancellation request if I understood their terms etc. and was I aware I would be forfeiting a whopping R1200 after a 4 day change in mind.

In addition to the above please don’t be fooled by being a “VIP”. I was originally directed to this route as I asked for assistance getting the right shoe size for purchases as you have to pay for an item to be sent back if it doesn’t fit. VIP did not help with that and instead costed me another spend to return something that did not fit. All VIP means is you get WhatsApped pictures of items up for sale, which you see on their website as well.

Be safe out there people. Protect your hard earned cash. R1200 for a 4 day change of heart is a big bitter pill to swallow.