Clueless

Received an online offer in my Cartier calibre. So I sent it in via the V&A store. Prior to submitting it I dropped it for inspection at the jeweller I purchased it new from. The watch went to JHB and was rejected as the winder did not work and as a result it needed a service. So I just collected the watch back from Joanne where the winder worked perfectly. I took it back to the jeweller who I buy a lot from and they said the watch doesn’t need servicing and runs perfectly. I gather Tandi or the authentication team don’t know how to wind an automatic watch. Anyway it was an anxious week as the auto WhatsApps number and the landline it responds with don’t exist. My papers that were handed in in good order were shoved in the box and no wrinkled. When I sent the watch I insisted on the box and book being bubble wrapped. I wouldn’t use these people again, they don’t know what they are doing nor do they have any respect for their customer, Goodluck in getting a response or your property treated with respect.