Cheated and ****med by LUXITY

I gave Luxity a bag on consignment to sell for me in July and after months of nothing from them I checked their website and it should my bag sold in September. I contacted them and they said no the bag was not sold and on consignment and someone has reserved it and has 7 days and it will go back on sale after. It showed consignment for next month which I kept checking on the dashboard and screen grabbed. I asked for my bag back and they told me I can get it back by 11-10-22 if not sold. Checked again on the 11-10-22 still shows unsold - on quote. I asked for my bag to be returned and they told me NO as they bag has a deposit on it. But the dashboard is incorrect and giving me false information. After numerous calls they call me back from luxity her name is Thandi and confirms my bag will be returned to me. The call was on the 11-10-22 and we agree they will advise me when to come collect in store. Then on 12-10-22 I get a sms to say I will be paid out for the bag. I call in to say why am I receiving this sms when the bag must be returned , they tell me the customer paid for the paid which is false. They have 3 months to sell the bag and if not the bag can be taken back as per their contract and they refusing to return my bag. So basically LUXITY will give you false information on their website and will give you false verbal information when they call you and still Not return your items