Lack of Communication and Poor Customer Service

Very disappointed with my experience ordering from Luxescent.

According to the website, stock should be obtained within 2 working days and shipping should take approximately 3 days thereafter. Unfortunately, I have received no communication regarding my order status, despite multiple attempts to make contact.

Emails have gone unanswered, and the contact phone number does not appear to be working. As a customer, I would expect at least some form of correspondence or update regarding delays.

Good customer service is just as important as the products being sold. At this stage, I am left wondering what is happening with my order due to the complete lack of communication.

I hope this matter can be resolved and that I receive a response soon.