Complaint against Luna Mobile

I wish to lodge a complaint against Luna Mobile!

I was on a month to month contract with Luna Mobile from 2020 / 2021. When I started the month to month contract with Luna Mobile, I was informed that if I chose to cancel, then I just needed to stop paying.

On 4 May 2022, I sent an email to *** and informed them that I wished to cancel the service and (although not necessary) I gave 1 months notice. I never received a response.

On 1 June 2022, Luna Mobile debited my bank account.

On 1 June 2022, I sent another email to state that I no longer wanted their service and reiterated that I was cancelling with them. I never received a response.

On 1 July 2022, Luna Mobile debited my bank account again.

On 1 July 2022, I went onto their website (www.lunamobile.co.za) and filled in their form, giving instruction that I against wish to cancel the service. When I call the number for Luna Mobile on their website ***), the phone only rings and does not get answered. I have recordings of these calls.

On 1 August 2022 through to 1 December 2022, Luna Mobile has continuously debited my account, which I have managed to reverse on a few occasions, but not always.

Today I sent them another email, informing them that I was reporting them to ICASA (which I have subsequently done). I will also be going to lay a charge against them at the SAPS!