Pathetic service horrible staff money making is the only concern no management

Hi I am a owner in Baldersani and I am shocked by the service of your team, I am so angry I can't even explain. I have moved into my unit 3 months ago, since then I have been having numerous Issues with the lady that lives next door everything from her calling me names to mistreating my kids I wrote to you team and till date nothing was actually done apart from an email to her take in mind this lady is renting she not only screams and me kids and I but also at the guards people that cuts grass ect. Then I get a notice for the 1st time last week that my account was in arrears even though I mail every month asking for me statement. I never received a statement for march when i moved in and levies was due in advance i paid everything they said was due. so when i queried now and explained that didn't receive the statements and thought my bill was up to date. Your accountant and Michelle is insisting it was sent to me and i can prove screenshots that I am not recieving them. So i paid the arrears amount now and I refuse to pay the admin fee around it because this is unfair that I am billed for something i had no knowledge off. Also your account and Michelle is clearly not communicating because they both talking about different things. I feel like its ok now for you to come after me for 174 admin arrears however when i pleaded and begged for your help with the neighbour and deaf ear was turned. how is this good management when im not even recieving your statements at all? please justify this?