Bad Management, Bad attitude

I own a sectional title unit, 298 The Kanyin Sunninghill. 2 Insurance incidents were reported to Lumic the 15 December 2014. I have asked for Trustees details (22 April 2015) to report the complaint which has been deferred by Lumic not allowing my complaint to be raised and resolved as Lumic is responsible for the damage caused to my unit. I have written compliant and photos. Lumic insurance part of same establishment evaluates the damage and decides if approved or rejected. The claim was rejected - reason poor maintenance lead to the damage. The damage is on the outside frame which Lumic hired contracts for maintaining who neglected to seal the frame leaving a gap between the window and the frame of main bedroom. After heavy rains 2014 water leaked in caused damp area on the inside under the window frame. 2nd claim is not major concern. I live abroad and Lumic refuses to deal with the issue or share Trustee details to allow me to raise the issue for discussion at the monthly meeting. I am looking for resolution 1. Details of trustees to allow me to raise the issue of bad management as I pay levies for management of my property. I have paper trial of coms