1 reviews | Active since Jan 2013
BAD ATTITUDE & MANAGEMENT
<p>I am an owner at the CURVE Edenvale, I have had nothing but bad service from Lumic who are the managing agents of this complex since I bought last year. When calling today to enquire about my levy bill which had an extra charge of R677, I was abruptly told that i received a cover letter and that should explain it(the tone was unacceptable), I then asked if this would be a regular charge and I was told with attitude that I should read. The email that I received has a one liner explaining what this charge is and it explains nothing!!!!!! I was made to feel like a child and like my property is not in the best of hands with this managing agent. The lady's name is Michelle that I spoke to. I am really not impressed with this service or the bad attitude that I have had to endure when making enquiries on property that I own!!!!!!!!</p>
Dear Roxanne
I am sorry that you feel that you have had bad service but an explanation was put out with the levy statement and you did note that you had not read the note. We have no problem explaining things that are not understood but we deal with more than 4000 owners and we would at least like owners to read what we send out. I am sorry that you felt I was abrupt - unfortunately you do not know me and people do tend to think that I am abrupt but it is the way that I am so I am sorry if I made you feel uncomfortable. A good managing agent is there to administer finances and aesthetics and complaints and we do this exceptionally well.
I hope your afternoon improves.
Sincere regards
Michelle
Dear Roxanne
I am sorry that you feel that you have had bad service but an explanation was put out with the levy statement and you did note that you had not read the note. We have no problem explaining things that are not understood but we deal with more than 4000 owners and we would at least like owners to read what we send out. I am sorry that you felt I was abrupt - unfortunately you do not know me and people do tend to think that I am abrupt but it is the way that I am so I am sorry if I made you feel uncomfortable. A good managing agent is there to administer finances and aesthetics and complaints and we do this exceptionally well.
I hope your afternoon improves.
Sincere regards
Michelle
