Lulabet is big big ****

Lulabet is a bigg ****, I deposited R120 last night and app**** bonus.. What puzzled me is that my money and bonus were merged. I didn't mind that as I thought it's their way of doing things. I played a game called wings of ra and won R500 I then exited the game as I wanted to withdraw the R500 I had won, only to find out that the money is still on the bonus, I logged out and logged on again with the hope that the money will reflect on my wallet on to find that the money has disappeared I tried talking to their agent they said they will escalate my query, today I contacted the agent doing a follow up only to be told that my bonus was canceled and they can't reinstate it