They don't pay on winning wagering

Hi,

I have a winning ticket with 3 of the wagering bets is first goal interval 15 minutes - none, and yet on my betting ticket it reflects as a losing tickets despite all three game scoring outside 15 minutes.

Please note that I was engaging with your AI generated consultant three time with absolute no luck of getting any help. I as getting an explanation of 15 minutes interval as the whole match! When in actual fact the very same option is the as one of your wagering bet! How 15 minutes interval and whole match are the same thing puzzles me.

My betting ticket is ***.

I am going to attach any necessary information that is going to help you find a resolution to the matter. I hope the information provided will resolve my issue. Thank you advance.