Extremely disappointing service from Luckyfish+

I sent Luckyfish+ a straightforward query on Saturday regarding a withdrawal issue, and as of today, Monday, I still haven't received a response.

My issue is simple: I tried withdrawing via an ABSA ATM, but the ATM kept returning an error. I tried the normal 123456 code provided on the site, as well as the 572572 option, because the first option wasn't working.

I then asked a very reasonable question: Can you please reverse the withdrawal and process it via eWallet instead? eWallet would be much easier.

But apparently, even getting assistance with this is too much to ask.

To make matters worse, my account is currently on a cool-off, so I cannot log in. Yet I'm expected to be logged in to speak to a consultant.

So let me understand this correctly:

I can't log in because my account is on cool-off, but I can't speak to support unless I'm logged in.

How is that supposed to work?

And after sending the query on Saturday, I've now waited until Monday with no response whatsoever.

This is completely unacceptable customer service. I'm not asking for anything complicated — I'm asking for assistance with a withdrawal and requesting that it be changed to a payment method that actually works.

Hello Peter, if this is the standard of service Luckyfish+ considers acceptable, then customers deserve better.

Luckyfish+, you have had my query since Saturday. Where is the response?

What should have been a simple withdrawal issue has turned into an unnecessarily frustrating experience because your support process isn't functioning when a customer actually needs it.

Absolutely *** service.