Poor service.

What horrible service from this business. I left for business out of jhb and asked the service provider to bring down my speeds as my wife basically uses social networks and didn't see why I would have to pay for a 25mb Fibre for the period I am gone. I had asked them to bring the line speed to a 5mb line which I paid for and resize my 25 mb when I return. I sent an email and never got a response, I sent another and was told I need to give 30 days notice. This is a month to month service and see why I need to give notice for a change of speeds. Bongani Khosa said this from lucert group and now had to cancel my service with them leaving my wife who needs to use the net without service anymore. I am extremely appalled at this business and when something happens to your lines on the weekend you will not get any response. Calls dnt get answered which leaves you without internet for the whole weekend. These guys do not care about customer retention and advise anyone not to use them.