Lucert Group - Fed Up

Response on problems experienced is extremely poor, on a previous instance where i accidently reset my wifi, calls to them fell on deaf ears. They promise to get back to you but never do eventually we googled the solution and sorted it out ourselves. I few minute fix that lost me a whole day waiting for the Lucert team. This time around, it's now the third day that i am sitting without connectivity, once again they never call you back. Diagnosis only happened at the end of the first day. They say the problem is with Openserve, but all you get from Lucert is: "we are waiting for Openserve" and "we are trying". No one from Openserve has been here to physically inspect anything and Lucert keeps jumping from it will be sorted remotely in a few minutes (that never come) to Openserve needs to fix their router. This is day 3 and still no firm idea when this thing will be sorted and if Openserve is on it as they say how is it possible that a simple remote fix up is taking this long. I am extremely fed up with the unprofessionalism of Lucert in passing the buck and not ensuring that their client is not inconvenienced.