Lucert fiber, pathetic service

I have had the unpleasant experience of trying to get technical support for 3 days with lucert. Then no response only to be told there's no support over the weekend, no one will be able to assist. Got told there is no service in my complex however it's only my connection that's off as was confirmed with other residents. No one was able to even tell me if the accounts offline. Pathetic service by Bongani and Jeffrey, and then have the nerve to ask my why I am canceling my service