Complaint

I am extrrm3ly frustrated with lucert I have been keeping quite most of the time and I would try to resolve things on my own by logging to their portal but recently I got a warning at work for not having internet for 6 days the guy finally came after 6daya and fixed it then now rheybsuspended my services due to non payment which I did mention would be unfair coz I never received my 6 days of internet of to even work,they never even provided me with a ticket. Right now the guy I always communicate with tells me it was not their fault that I did not get internet for 6 days yet he is the one who came and resolved th3 issue .. please help I really can't the service is bad even when I'm in my room I can't watch anything properly .. I pay R699.00 every month