Very bad customer service I have experienced at lovisa Eastgate

I sent one of my employee to go and stand in for me in the store because the store was about to close and I needed so bad to buy earrings and necklace for the event I was attending the following day. They indeed waited for me and the staff were so helpful to assist selecting earings and necklace. When I get home I realized that the earings and necklace does not match the dress I then decided that I will not wear them will attend the function without wearing them. Because I was away for the event I did not get the chance to return them the following day which it was impossible... Now that I'm back from the event I sent one of my employee to go and return the stuff I bought which was about R570. 00, then the guy came back and gave feedback that they said they won't be able to refund him. I then went there personally to try and explain to the store manager that I understand very well terms and conditions of the store however the scenario is about me being in the store when the store was closed already and begged them to wait for me so that I can be able to purchase the earings and necklace the way I was so strunded.... So little did I know that earings were not going to match the dress I wouldn't have bought them believe you me.The store manager told me that there is nothing that she can do even if I explain to her that I have photos to show that I did not wear those earings she then insisted that I lay the complain that is when I can be assisted..... The question here is At Lovisa stores where is "CUSTOMER LOGIC" I am very disappointed with their service I am the store manager for other retail store I know and understand terms and conditions but as a store manager you do have the exception that you do for your customers so that you retain them, even the region manager does not have qualities of being a leader the only thing she cared was her manager that was going to be be in trouble should she authorize the transaction so in this case the customer who are making sure that at the end of the month the go to the bank to withdraw money they are nothing to them. THE SERVICE IS VERY VERY BAD AT LOVISA EASTGATE I WILL NEVER SHOP THERE ANYMORE I LEFT THOSE EARINGS WITH THEM AS THEY COULD NOT ASSURE THAT I AM A HAPPY CUSTOMER WHEN I LEAVE THE STORE THEIR FOCUS WAS NOT ME AS A HAPPY CUSTOMER RATHER THAN FOCUSING ON THE STORE MANAGER WHO WILL BE IN TROUBLE...... LOVISA STORE IS NOT ABOUT THE SERVICE THEY RENDER TO THEIR CUSTOMERS IT'S MORE ON THEM....... I WILL NEVER GO AND ENCOURAGE MY FAMILY AND FRIENDS to go and shop at Lovisa