Useless service I won't recommend

I made an order November 28th they were quick to take my money to this day December 11th 2024 I still have not received my order the online delivery service is useless I will never from them online again complete mess no one you can speak to just robots I keep getting emails with no real updates u can't call them at all please avoid ordering fork them online even in store their staff of not friendly so cold never willing to assist a customer only if you have a lighter skin colour of course I have had it up to here the last time I spoke to the courier was December 6th saying he will deliver he called twice which was ram now it says rts which I never asked for I just want my ****ing earings I swear I will never use their online system again totally pathetic I could used shein or temu to get the items lovisa is causing such a huge inconvenience I wanted to wear the items for my birthday but no I have to wait they can't even get me a refund back or updates