KM
KGOMOTSO M

1 reviews | Active since Nov 2024

30 Sept 2026, 11:38

Unhappy customer.

The attitude of the sales Person at Lovisa Richards Bay was utterly uncalled for, by simply asking her to assist with taking out the bracelet I wanted to try on she had a lot to say. You don't tell a customer that he/she is causing you trouble by asking asking for assistance. I further took it out myself as she was struggling a bit and had to tend to the till. I quickly took out the bracelets and mind you I have nails on, I told if you love assisting customers as per your job untying this bracelet was gonna be as easy as I did it, she then told me we can switch positions since I'm so good at what I'm doing. I may be a needle in a haystack of customers but customer experience is great way of retaining customers and she clearly needs to be trained on how to handle her frustrations when dealing with customers.

0
Replies (0)