Terrible Experience and Service from Lovisa Online

Wish I read reviews before placing an order with Lovisa online. I’m not happy at all having initially placed an order 07.03.2021. There was absolutely no communication for over two weeks until I reached out to Customer Service for my order status where I was told that it was never packed and shipped. The solution offered at the time was to check for availability of my items locally where I’d then collect from the nearest store. I agreed to explore this as an option. Thereafter, days passed with no communication. I call again 06.04.2021, still my order wasn’t actioned. The lady I spoke to cancelled the original order and processes a new one for my items and I’m given a new order number. Three days after, I get communication that my order is being prepared. Ten days after that(19.04.2021), my order is cancelled and I’m given yet another confirmed order number. It’s now almost two weeks later and I still haven’t received my order or any communication from Lovisa. Pathetic! I wouldn’t recommend Lovisa Online as well