Refused to refund

My sister bought me some earrings and a bracelet pack from Mall of Africa but I had to return the bracelets as they were too big.

I had tried to return them in Bedfordview, close to my place of work, but the lady politely requested that I go to East Point, closer to where i live, as she had just started her shift and hadn't made enough sales to be able to refund me at the time. I then went to East Point over this past weekend and they blatantly refused to give me a refund (offered vouchers which I did not want as I'm not really a jewelry person and it would 100% end up expiring or I forget about it) even though I had my receipt and the items were bought only a week ago, stating that because I had "given Midrand over R1000.00, I need to go back to Midrand to request for my R480.00 as that is not their region".

Nowhere on the refunds policy does it state that I can't buy from one store and return it at another or that refunds can only be processed by stores from the same region. The ladies (and manager) at the shop made it seem as though I want to take money from their pockets, and though I understand that each store has a daily target, it is in no way my fault if by 15h00 on the first weekend of the month, an hour before close of business, the store has failed to meet target. I spent fuel and parking fare going to East Point, which is about 15mins away from my place, and had to spend more going back to MOA, which is about 25mins away from East Point, just to try get my refund.

I was utterly in disbelief at the fact that even the manager had the audacity to instruct her staff to tell me to go back to Midrand when they called her, but failed to give me more than 2 shops closer to Boksburg that are under Midrand's region. For such a lovely brand, I experienced the worst service at East Point.