Refused Return or Exchange and Treated Poorly In Store

I am very unhappy with my recent experience at Lovisa.

I bought titanium threadless cubic zirconia body jewelry from the Clear Water Mall store. I later learned that Lovisa also sells the labret type which is what I actually needed. The item was unopened and sealed in its original packaging so I contacted customer care to ask if I could exchange it.

I first tried calling customer care but the number kept disconnecting. I then used the mailing service on the Lovisa website. Customer care advised me to go back to the store with my receipt so the team could review the item and advise if an exception could be made.

I did exactly that. When I arrived the store was very busy and maybe that is why I was treated the way I was but it still doesn’t excuse how the staff spoke to me. I was dismissed before anyone even checked the packaging and they ignored the email I received from customer care.

I was refused any form of exchange or support even though the item was unopened and I followed every instruction given to me. The lack of consistency between customer care and the store plus the disrespectful behavior from the staff was unacceptable.

I will keep the jewelry but I will never buy from Lovisa again and I will not recommend this store to my family and friends. I expect Lovisa to address this and provide a fair response.