Poor service

I bought 6 items?sets on on your sale section on 16/1/18 at 14h18 , I left the mall at 19h00 only upon returning home I realised that all the items i had purchased were not in my bag. Hence i could onlyt contact the store at Mall of the South today. Upon paying for the goods I had noticed that the counter was fulled and cluttered with lots of other items.I spoke to Zandisa at the store first thing this morning to be told that i will have to wait until the sales person is back from leave on Friday,which i found difficult to accept as does all business stand still until one employee is away(what happens if someone passes away).I asked for a contact person to escalate the matter and eventually Zandisa said she will call the lady and assist me. I was tole to call back but the the phone remained busy for two hours.When I did eventuall y get through she listend to my call half way and then tells me to hold as she is busy with someone.I asked her why didnt she ask me to call back or call me back when she was ready.She argued continously and I could not get a word through to her.This is quite dispicable as to how a client is treated. I have dealt with your various branches and was never treated with such attitude and disrespect. I have been to them before where they closed the doors 15 minutes before closing times and expect clients to be content with this sort of a behaviour. I am disgusted and ready to take this matter further. Someone is *****ing on my account and expecting to a quick rich fix......This is not on.